Payments, Shipping & Returns

Payment Policy

Accepted Methods of Payment
PayPal
Check/Money Order

Note: Orders paid by check will not be fulfilled until 10 days after the check has been deposited to ensure the check clears the bank.

PayPal Charges
Your PayPal account will be charged when you place your order. If we are not able to fulfill your order for any reason your payment will be refunded.

Mailing Address For Check/Money Order
      Big Ass Wake Company
      Payments Department: Order Number # 
      5024 S. Lee Cir.
      Spokane, WA 99223

Shipping Policy

Turnaround
Most orders are shipped within 48 hours Monday - Friday 8am - 5pm.  However, parts that are not stocked by our supplier may take 3-4 weeks or longer to ship.  In these rare cases you will be notified.

Carriers
We use the following carriers to deliver our orders:
     USPS
     UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on weight and size of the products in your order. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders 
We do not allow customers to place orders for products that are on back order.  However, because of timing issues there may be rare cases where we cannot fulfill your entire order right away.  In that case, we will ship you the products we can right away.  Then ship the remainder of the order when the products become available.

Returns, Refunds and Exchanges Policy

How To Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your item must be returned within 30 days of your purchase.

1. Please email bigasswakeco@gmail.com to request a refund and we will assign you an RMA #.
2. Mail your returned item to:
      Big Ass Wake Company
      Returns Department Tracking # 
       5024 S. Lee Cir.
       Spokane, WA 99223 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.  In addition, return shipping is your responsibility and will not be covered by Big Ass Wake Company.

Exchanges
Unused, unopened items in their original packaging may be returned for store credit as long as the item is in resalable condition.  The 20% restocking fee will still be charged on items returned for store credit.

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping as well as a second shipping charge.